{"id":598,"date":"2023-01-11T14:24:20","date_gmt":"2023-01-11T10:24:20","guid":{"rendered":"https:\/\/virtnum.com\/?page_id=598"},"modified":"2026-04-15T01:01:40","modified_gmt":"2026-04-14T21:01:40","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/virtnum.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p>At Virtnum.com (Beta company sp. z o.o., REGON 146444560), we take protecting your personal data seriously. This policy outlines how we handle your information in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection guidelines.<\/p>\n\n\n\n<p>This policy applies to all services offered via the Virtnum.com website and customer portal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Personal Data We Collect<\/h2>\n\n\n\n<p>We collect and process the following types of personal data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact information:<\/strong>\u00a0name, email, phone number, country, company name<\/li>\n\n\n\n<li><strong>Account credentials:<\/strong>\u00a0login email, third-party auth ID (e.g., Google)<\/li>\n\n\n\n<li><strong>Billing and transaction data:<\/strong>\u00a0invoices, payments, payment methods<\/li>\n\n\n\n<li><strong>Identity documents:<\/strong>\u00a0ID\/passport scans, proof of address, selfies with ID (for KYC)<\/li>\n\n\n\n<li><strong>Service data:<\/strong>\u00a0virtual number usage, call\/SMS forwarding settings, timestamps, and IP addresses<\/li>\n\n\n\n<li><strong>Communication data:<\/strong>\u00a0chat messages, support tickets, email interactions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Third-Party Services We Use<\/h2>\n\n\n\n<p>We work with trusted third-party services that may process your data on our behalf. Below are the categories and names of these providers:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Analytics and User Tracking<\/h3>\n\n\n\n<p>These tools help us monitor site performance and improve usability:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Google Analytics<\/li>\n\n\n\n<li>Google Tag Manager<\/li>\n\n\n\n<li>Microsoft Clarity (session recording and heatmaps)<\/li>\n\n\n\n<li>Facebook Analytics<\/li>\n\n\n\n<li>Bing Analytics<\/li>\n<\/ul>\n\n\n\n<p><strong>Data collected:<\/strong>&nbsp;cookies, session behavior, IP address, pages visited, device info.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Customer Support &amp; Communication<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HelpCrunch (live chat and support ticketing)<\/li>\n\n\n\n<li>Email and contact form submissions handled through WordPress backend<\/li>\n<\/ul>\n\n\n\n<p><strong>Data collected:<\/strong>&nbsp;messages, contact info, IP address, support history.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Email Marketing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mailchimp \u2014 for email newsletters, transactional updates, and promotions.<\/li>\n<\/ul>\n\n\n\n<p><strong>Data collected:<\/strong>&nbsp;email address, name (if provided), interaction data (opens, clicks).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.4 Authentication &amp; Account Access<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Google OAuth \u2014 for social login via Google<\/li>\n\n\n\n<li>WordPress native authentication system \u2014 for account access on the website<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.5 Payments &amp; Invoicing<\/h3>\n\n\n\n<p>We securely process payments via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stripe \u2014 for credit\/debit card transactions<\/li>\n\n\n\n<li>PayPal \u2014 for wallet and global payment processing<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong>&nbsp;We do not store your card details. All payment data is processed securely through encrypted gateways.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.6 Hosting &amp; Performance Optimization<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>NitroPack \u2014 for caching, speed, and performance optimization<\/li>\n\n\n\n<li>Namecheap \u2014 domain and hosting provider<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Use of Your Information<\/h2>\n\n\n\n<p>Your personal data is used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide and manage your account<\/li>\n\n\n\n<li>Deliver and improve our services (virtual numbers, SMS forwarding, IVR, etc.)<\/li>\n\n\n\n<li>Process payments and generate invoices<\/li>\n\n\n\n<li>Verify identity (for compliance purposes)<\/li>\n\n\n\n<li>Respond to your inquiries and provide support<\/li>\n\n\n\n<li>Send service updates and marketing (only with your consent)<\/li>\n\n\n\n<li>Monitor site performance and usage patterns<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Legal Basis for Processing<\/h2>\n\n\n\n<p>We process your data under one or more of the following legal bases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your consent<\/li>\n\n\n\n<li>Contractual necessity (e.g., delivering services you requested)<\/li>\n\n\n\n<li>Compliance with legal obligations<\/li>\n\n\n\n<li>Our legitimate interests (e.g., security, fraud prevention)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Data Sharing and Disclosure<\/h2>\n\n\n\n<p>We do not sell your data. We only share data when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Required to provide services (e.g., with payment or hosting providers)<\/li>\n\n\n\n<li>Required by law or regulatory authorities<\/li>\n\n\n\n<li>Necessary for fraud prevention or security purposes<\/li>\n<\/ul>\n\n\n\n<p>All third-party processors are bound by strict data protection agreements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Data Storage and Retention<\/h2>\n\n\n\n<p>Your data is stored securely and retained only as long as needed to fulfill the purposes outlined above or as required by law. Afterward, it is anonymized or deleted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Cookies and Tracking<\/h2>\n\n\n\n<p>We use cookies to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remember user preferences<\/li>\n\n\n\n<li>Enable site functionality<\/li>\n\n\n\n<li>Analyze traffic and behavior (with user consent)<\/li>\n\n\n\n<li>Deliver personalized content or marketing (only with consent)<\/li>\n<\/ul>\n\n\n\n<p>You can control cookies via your browser settings or the consent banner.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Your Rights (GDPR)<\/h2>\n\n\n\n<p>Under GDPR, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your personal data<\/li>\n\n\n\n<li>Correct or update your information<\/li>\n\n\n\n<li>Request data deletion (\u201cright to be forgotten\u201d)<\/li>\n\n\n\n<li>Restrict or object to processing<\/li>\n\n\n\n<li>Withdraw consent at any time<\/li>\n\n\n\n<li>Data portability<\/li>\n\n\n\n<li>File a complaint with a data protection authority<\/li>\n<\/ul>\n\n\n\n<p>To exercise these rights, contact us at:\u00a0<a href=\"mailto:info@virtnum.com\">info@virtnum.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Data Security<\/h2>\n\n\n\n<p>We apply industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Policy Updates<\/h2>\n\n\n\n<p>We may update this Privacy Policy from time to time. Any significant changes will be communicated via website notification or email. The latest version is always available on this page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Contact Us<\/h2>\n\n\n\n<p><strong>Data Controller:<\/strong><br>Beta Company Sp. z o.o.<br><strong>Email:<\/strong>&nbsp;<a href=\"mailto:info@betacompany.net\">info@betacompany.net<\/a><\/p>\n\n\n\n<p>If you have any questions or requests related to this Privacy Policy or your data, feel free to reach out.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Virtnum.com (Beta company sp. z o.o., REGON 146444560), we take protecting your personal data seriously. This policy outlines how we handle your information in&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-598","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Virtnum.com<\/title>\n<meta name=\"description\" content=\"Privacy Policy - Virtnum.com\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/virtnum.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Virtnum.com\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy - 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