{"id":614,"date":"2023-01-11T14:29:39","date_gmt":"2023-01-11T10:29:39","guid":{"rendered":"https:\/\/virtnum.com\/?page_id=614"},"modified":"2026-03-24T23:25:22","modified_gmt":"2026-03-24T19:25:22","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/virtnum.com\/tr\/refund-policy\/","title":{"rendered":"\u0130ade Politikas\u0131"},"content":{"rendered":"<p>L\u00fctfen a\u015fa\u011f\u0131da yer alan sanal ve tek kullan\u0131ml\u0131k numara iadelerine ili\u015fkin bilgileri dikkatlice okuyunuz.<\/p>\n\n\n\n<p><strong>Sanal numara iadeleri.<\/strong><\/p>\n\n\n\n<p><strong>A\u015fa\u011f\u0131daki durumlarda geri \u00f6deme yapm\u0131yoruz:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fteri, \u00f6denen s\u00fcrenin bitiminden \u00f6nce kendi iste\u011fi ile hizmeti sonland\u0131rm\u0131\u015f olup, bu durumun hizmetle ilgisi bulunmamaktad\u0131r.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fteri \u00fccretli hizmetleri sonland\u0131rd\u0131\/sildi ve bakiyede kullan\u0131lmam\u0131\u015f fonlar var;<\/li>\n\n\n\n<li>Numaray\u0131 aktive etmek i\u00e7in son kullan\u0131c\u0131n\u0131n kimli\u011fini do\u011frulayan belgelere ihtiyac\u0131m\u0131z var; M\u00fc\u015fteri sipari\u015f verirken bu gerekliliklerle ilgili anla\u015fmay\u0131 teyit etti, ancak numaray\u0131 aktive etmek i\u00e7in gereken t\u00fcm belgeleri sa\u011flamay\u0131 reddediyor;<\/li>\n\n\n\n<li>M\u00fc\u015fteri, hizmetlerimizi yerel yasalara ayk\u0131r\u0131 ama\u00e7larla kulland\u0131; hizmet doland\u0131r\u0131c\u0131l\u0131k amac\u0131yla kullan\u0131ld\u0131; yerel numara sa\u011flay\u0131c\u0131s\u0131ndan veya kolluk kuvvetlerinden bir \u015fikayet ald\u0131k; M\u00fc\u015fterinin hizmetlerimizi doland\u0131r\u0131c\u0131l\u0131k amac\u0131yla kullanmak \u00fczere oldu\u011funu biliyoruz; M\u00fc\u015fterinin hizmetlerimizi doland\u0131r\u0131c\u0131l\u0131k amac\u0131yla kulland\u0131\u011f\u0131na veya kullanaca\u011f\u0131na dair kan\u0131t\u0131m\u0131z var;<\/li>\n\n\n\n<li>M\u00fc\u015fteri, SMS numaras\u0131na ili\u015fkin \u201ck\u0131s\u0131tlamalar\u0131\u201d dikkate almam\u0131\u015fsa; bu durumda iptal veya \u00fccretsiz de\u011fi\u015ftirme sa\u011flanmaz;<\/li>\n\n\n\n<li>\u015eirket, M\u00fc\u015fteriye \u00abKay\u0131t i\u00e7in\u00bb etiketli bir numara sa\u011flad\u0131\u011f\u0131nda ve bu numara \u00e7al\u0131\u015f\u0131r durumda oldu\u011funda ve \u00e7o\u011fu hizmetten SMS ald\u0131\u011f\u0131nda, ancak belirli bir hizmetten SMS almad\u0131\u011f\u0131nda; bu durumda \u015eirketin sa\u011flanan hizmete ili\u015fkin y\u00fck\u00fcml\u00fcl\u00fckleri yerine getirilmi\u015f say\u0131l\u0131r ve iade veya de\u011fi\u015fim yap\u0131lmaz.<\/li>\n\n\n\n<li>Arayan Kimli\u011fi (Kiralanan numara tan\u0131mlama) hizmetinin teknik sebeplerden dolay\u0131 verilememesi halinde \u00fccret iadesi yap\u0131lmaz;<\/li>\n\n\n\n<li>M\u00fc\u015fteri sipari\u015fle ilgili olarak fikrini de\u011fi\u015ftirmi\u015ftir;<\/li>\n\n\n\n<li>M\u00fc\u015fteri yanl\u0131\u015fl\u0131kla hesap bakiyesine para y\u00fckledi;<\/li>\n\n\n\n<li>M\u00fc\u015fterinin hizmetlerimizin nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 anlayamamas\u0131yla ilgili di\u011fer durumlar;<\/li>\n<\/ul>\n\n\n\n<p><strong><em>*Baz\u0131 servislerin, belirli numaralara veya belirli operat\u00f6rlerin numaralar\u0131na SMS g\u00f6nderilmesini engelleyebilecek k\u0131s\u0131tlamalar\u0131 vard\u0131r.<\/em><\/strong><\/p>\n\n\n\n<p><strong>A\u015fa\u011f\u0131daki durumlarda ki\u015fisel hesap bakiyenizin tamam\u0131n\u0131n iadesini garanti ediyoruz:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kiralanan numaran\u0131n 24 saatten fazla s\u00fcredir \u00e7al\u0131\u015fmamas\u0131; numaran\u0131n inaktif oldu\u011fu s\u00fcre \u015eirket taraf\u0131ndan tazmin edilmesi; m\u00fc\u015fterinin sorunu bildirdi\u011fi andan itibaren numaran\u0131n \u00e7al\u0131\u015fmad\u0131\u011f\u0131 kabul edilmesi;<\/li>\n\n\n\n<li>M\u00fc\u015fterinin faaliyetleriyle ilgili olmayan sebeplerden dolay\u0131 numaran\u0131n yerel operat\u00f6r taraf\u0131ndan kapat\u0131lmas\u0131 ve\/veya engellenmesi;<\/li>\n\n\n\n<li>\u015eirketin kontrol\u00fc d\u0131\u015f\u0131ndaki nedenlerden dolay\u0131 \u00fccretli bir numara sa\u011flayam\u0131yoruz.<\/li>\n<\/ul>\n\n\n\n<p><strong>A\u015fa\u011f\u0131daki durumlarda ki\u015fisel hesap bakiyesinden m\u00fc\u015fteriye iade garantisi veriyoruz:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Web sitesi \u00fczerinden sanal numara sipari\u015fi verilebilmesine ra\u011fmen, sipari\u015f edilen sanal numaray\u0131 sa\u011flayarak sipari\u015fi tamamlayam\u0131yoruz;<\/li>\n\n\n\n<li>Sat\u0131n al\u0131nan sanal numara yerel sa\u011flay\u0131c\u0131n\u0131n hatas\u0131 nedeniyle \u00e7al\u0131\u015fm\u0131yor\/\u00e7al\u0131\u015fmamaya ba\u015flad\u0131 ve ayn\u0131 \u00fclke\/\u015fehir i\u00e7in yenisini sa\u011flayam\u0131yoruz.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>*L\u00fctfen t\u00fcm \u00f6deme y\u00f6ntemlerinin geri \u00f6demeleri desteklemedi\u011fini unutmay\u0131n. \u00d6deme bu y\u00f6ntemler kullan\u0131larak yap\u0131ld\u0131ysa, alternatif geri \u00f6deme se\u00e7enekleri sunaca\u011f\u0131z.<\/em><\/strong><\/p>\n\n\n\n<p>M\u00fc\u015fteriye iadeler veya Ki\u015fisel hesap bakiyesi en ge\u00e7 bir ay i\u00e7erisinde i\u015fleme al\u0131nacakt\u0131r.<\/p>\n\n\n\n<p>Bakiyeye iadeler 1-5 i\u015f g\u00fcn\u00fc i\u00e7erisinde ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<p>M\u00fc\u015fteriye do\u011frudan geri \u00f6deme yaln\u0131zca ki\u015fisel bir talepten sonra m\u00fcmk\u00fcnd\u00fcr. T\u00fcm geri \u00f6deme talepleri e-posta yoluyla kabul edilir: <strong>refund@virtnum.com<\/strong> ve al\u0131nd\u0131\u011f\u0131 tarihten itibaren 2 i\u015f g\u00fcn\u00fc i\u00e7erisinde ilgili birim taraf\u0131ndan incelenir.<\/p>\n\n\n\n<p>\u0130ade talebinde a\u015fa\u011f\u0131daki bilgileri belirtmeniz gerekmektedir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hizmetin ad\u0131;<\/li>\n\n\n\n<li>\u0130ade tutar\u0131 ve nedeni;<\/li>\n\n\n\n<li>Banka bilgileri veya di\u011fer \u00f6deme y\u00f6ntemi bilgileri.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>*Bu bilgiler olmadan iade talebiniz de\u011ferlendirmeye al\u0131nmayacakt\u0131r.<\/em><\/strong><\/p>\n\n\n\n<p><strong>Tek kullan\u0131ml\u0131k (Tek Kullan\u0131ml\u0131k) numaralar hesap bakiyesine iade edilir.<\/strong><\/p>\n\n\n\n<p><strong>A\u015fa\u011f\u0131daki durumlarda Ki\u015fisel hesab\u0131n\u0131z\u0131n bakiyesine geri \u00f6deme yapm\u0131yoruz:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMS metni tek kullan\u0131ml\u0131k (at\u0131labilir) numara sipari\u015f tablosunda g\u00f6r\u00fcnt\u00fclenir. Bu durumda \u015eirketin tek kullan\u0131ml\u0131k (at\u0131labilir) numara hizmeti sa\u011flama y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc yerine getirilmi\u015f say\u0131l\u0131r. Bu t\u00fcr bir numaraya kay\u0131tl\u0131 hesab\u0131n bak\u0131m\u0131yla ilgili di\u011fer konular bizim sorumlulu\u011fumuz d\u0131\u015f\u0131ndad\u0131r.<\/li>\n<\/ul>\n\n\n\n<p><strong>A\u015fa\u011f\u0131daki durumlarda Ki\u015fisel hesab\u0131n\u0131z\u0131n bakiyesine iade sa\u011fl\u0131yoruz:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMS ula\u015fmad\u0131, gelen SMS tablosu bo\u015f; SMS ula\u015fmamas\u0131 durumunda iadeler otomatik olarak 15-20 dakika i\u00e7erisinde sa\u011flanmaktad\u0131r.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>*Tek kullan\u0131ml\u0131k (Tek Kullan\u0131ml\u0131k) hizmetin tamamen otomatik oldu\u011funu unutmay\u0131n. Herhangi bir olas\u0131 sorunu \u00f6nlemek i\u00e7in bir adet sipari\u015f ederken talimatlar\u0131 takip etmek zorunludur.<\/em><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>L\u00fctfen a\u015fa\u011f\u0131daki sanal ve tek kullan\u0131ml\u0131k (at\u0131labilir) numara iadeleri hakk\u0131ndaki bilgileri dikkatlice okuyun. Sanal numara iadeleri. A\u015fa\u011f\u0131daki durumlarda iade sa\u011flam\u0131yoruz\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-614","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - Virtnum.com<\/title>\n<meta name=\"description\" content=\"Refund Policy - Virtnum.com\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/virtnum.com\/tr\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Virtnum.com\" \/>\n<meta property=\"og:description\" content=\"Refund Policy - 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